returns & softness

at gently said, each piece is made just for you — embroidered, packed, and sent softly.

since we work with on-demand production, we don’t hold stock. this means:

no returns for change of heart.

please choose gently — all items are final sale.

but if something went wrong

we’ll absolutely make it right if your order arrives:

• with an embroidery or manufacturing defect
• damaged in transit
• or simply not what you ordered

if that happens:

• email us at info@gentlysaid.com within 7 days of delivery
• include a photo and short note
• we’ll offer a replacement or refund

please check twice

make sure your address and size are correct before confirming — we embroider each order one by one, just for you.

we’re here — gently

questions? thoughts? softly drop us a message at info@gentlysaid.com

soft notes

• no returns for sizing, style, or “not what I expected”
• international orders may include customs or delays
• refunds go back to the original payment method

thanks for understanding our soft, intentional pace — and for supporting slow design.